It’s been over six weeks now and we’re still no further forward in getting our broadband back. Lets just say that Minusnet and BT have both been worse than useless !!!!
After several weeks of getting nowhere with Minusnet, it was finally established that there is a problem at the telephone exchange, which is hardly surprising as the exchange was build before Moses was born…..
BT are trying to repair the fault, however things are being hampered by Minusnet not arranging for a BT engineer to go out, BT forgetting to attend and BT only allowing their engineers two hours per day to fix the fault.
Minusnet’s fault department have been pants so the Customer from Hell had a great time speaking to them.
Things have now escalated so their complaints team have now taken over dealing with the problem, as John completed a customer service fault repair survey and gave them 1 out of 10 for everything !!!!
We were fed up with using the antiquated dial-up connection that we bought a dongle. It’s not ideal as only one person can use it at a time, however it’s a thousand times better than the dial-up.
Minusnet have assured us that our broadband will be fixed today. Look out for flying pigs !!!!!
Marie
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